Shipping Policy

Last updated: May 1, 2026

Overview

This Shipping Policy explains how we handle shipping and delivery for orders placed through our website www.yeeyeewang.com (the "Services"). The terms "we", "us" and "our" refer to Hong Kong Mi Kai Technology Limited (trading as yeeyeewang).

Please read this policy carefully. By placing an order with us, you acknowledge that you have read, understood, and agree to be bound by this Shipping Policy, together with our Terms of Service, Privacy Policy, and Refund and Return Policy.

For any questions regarding shipping, please contact us at support@yeeyeewang.com.

Current Shipping Coverage

We currently ship to addresses within Canada. We do not ship to the following territories: Yukon, Nunavut, and the Northwest Territories. Some remote postal codes within other provinces may also be ineligible – if your address is not serviced, we will notify you after you place your order.

For shipping to other countries and regions, please visit our international shipping pages or contact us at support@yeeyeewang.com.

Processing Time

All orders are processed within 3–5 business days (Monday–Friday, Hong Kong Time) after receiving your order confirmation email. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Please note: During peak seasons or promotional periods, processing times may be slightly longer. We will notify you of any significant delays.

All orders are shipped from China. Please consider international transit times when estimating delivery.

Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Delivery estimates below are calculated from the date of shipment, not the date of order, and are provided as estimates only — they are not guaranteed.

Canada (excluding Yukon, Nunavut, Northwest Territories)

Shipping Method Processing Time Transit Time Estimated Total Delivery Shipping Cost
Standard Shipping 3–5 business days 10–15 business days 13–20 business days Calculated at checkout
Express Shipping 3–5 business days 7–12 business days 10–17 business days Calculated at checkout
Priority Shipping 3–5 business days 7–10 business days 10–15 business days Calculated at checkout

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your package. Please allow up to 48 hours for the tracking information to update.

If you have not received your order within the estimated delivery time, please:

  1. Check your tracking information first.
  2. Contact us at support@yeeyeewang.com for assistance.

Shipping Carriers

We partner with established international logistics providers to deliver your orders. Final‑mile delivery within Canada is typically handled by Canada Post or other local carriers, depending on your location and the selected shipping method. The carrier used for your order will be indicated in your shipping confirmation email.

Shipping to P.O. Boxes

We accept deliveries to P.O. Box addresses within Canada. However, please be aware that final delivery to P.O. Boxes may not be supported by all carriers, and delivery failures may occur. To avoid any shipping issues, we strongly recommend using a complete physical street address for your order.

If you still choose to use a P.O. Box address, we will do our best to arrange delivery, but we cannot guarantee successful delivery. We are not responsible for packages that become undeliverable solely due to P.O. Box restrictions.

Customs, Duties, and Taxes

Applicable duties and taxes may vary by destination and are the responsibility of the recipient. We are not responsible for any additional charges imposed by customs authorities.

Address Accuracy & Recipient Information

Please ensure that your shipping address and recipient information are accurate and complete when placing your order. We are not responsible for orders shipped to incorrectly provided addresses or undeliverable packages due to incomplete information.

To avoid delivery issues, please follow the Canada Post‑recommended format below when entering your shipping details:

Recipient Name

  • Enter your full legal name (First Name + Last Name) with a space between them. Do not enter only a first name or last name alone.
  • The name should match the name associated with your delivery address or building registration.
  • Please do not use nicknames or usernames as the recipient name.
  • If shipping to a company or office, please include the company name in Address Line 2.

Shipping Address

  • Address Line 1: House/building number and street name (e.g., 123 Main Street). Do not include apartment or unit numbers here.
  • Address Line 2: Apartment, suite, or unit number (e.g., Apt 4B, Ste 200). If not applicable, leave blank.
  • City: Full city name (e.g., Toronto).
  • Province: Two‑letter abbreviation (e.g., ON for Ontario, QC for Quebec, BC for British Columbia).
  • Postal Code: Six‑character alphanumeric code in the format A#A #A#, uppercase, with a space in the middle (e.g., M5V 2T6).

📬 Example – Correctly Filled Address (Canada):

Recipient Name: Jane Smith

Address Line 1: 123 Main Street

Address Line 2: Apt 4B

City: Toronto

Province: ON

Postal Code: M5V 2T6

If you realize you have entered an incorrect address, please contact us immediately at support@yeeyeewang.com. We will do our best to correct the address before your order ships, but we cannot guarantee that changes can be made once the order is processed.

Lost, Stolen, or Damaged Packages

Lost or Stolen Packages: If your tracking information shows that your package was delivered but you have not received it, please contact us immediately at support@yeeyeewang.com with your order number, and we will initiate an investigation with our logistics partner on your behalf.

Damaged in Transit: If your order arrives damaged, please contact us immediately at support@yeeyeewang.com with your order number and photos of the damage. We will work with you to resolve the issue as quickly as possible. Please refer to our Refund and Return Policy for more information on damaged items.

Shipping Delays

We are not liable for shipping and delivery delays caused by:

  • Shipping carriers (including weather-related delays, operational issues, or strikes)
  • Customs processing
  • Natural disasters or events outside our control
  • Incorrect or incomplete address information provided by you

While we will do our best to keep you informed of any known delays, we cannot guarantee delivery by specific dates.

Order Changes and Cancellations

If you need to change or cancel your order, please contact us immediately at support@yeeyeewang.com. We will do our best to accommodate your request, but once an order has been processed and shipped, we cannot make changes or cancel it. In that case, please refer to our Refund and Return Policy for return instructions after you receive your order.

Questions

If you have any questions about our Shipping Policy, please contact us:

Hong Kong Mi Kai Technology Limited (trading as yeeyeewang)

Email: support@yeeyeewang.com

Address: 15/F, Room 1508, Tower 2, Langham Place Office, 625 Nathan Road, Mong Kok, Hong Kong

We aim to respond to all inquiries within 2 business days.